Express your interest
You can contact Aston Properties via phone on 0113 2936080 or email email@example.com An experienced member of the team will then discuss your requirements and send links for the properties that match your needs. We can then send videos and discuss whether it is possible to view the property in person. If you are part of a group, you will be required to nominate one person to view the property on behalf of your group.
Completing your application
Once you have selected a property you will also be asked to pay a holding deposit. We will then send you the sign-up documentation via email, which includes signing the Tenancy Agreement. If you would like to arrange a bills inclusive deal then please speak to a member of the team and they can discuss costs and explain how this works.
Our staff will be on hand to run through the Tenancy Agreement and answer any questions that you may have. In most instances you will be required to provide a suitable guarantor and you will be prompted to enter in your guarantors email address so a copy of the Tenancy Agreement and guarantor form can be sent to them directly.
A separate email will be sent to you containing your direct debit mandate which should be completed and returned to us. We will also protect your deposit with The Tenancy Deposit Scheme and send through a copy of your certificate via email.
Once the contract has been completed you will then be required to pay the remaining deposit.
Moving In/Key Collection
Keys will be available on the start date of your tenancy from 1:00pm. Keys must be collected from our office during normal working hours 9:00 - 17:30 Monday to Friday, and Saturdays 10:00 - 17:00 during busy periods (please call ahead to confirm for Saturday opening times).
The welcome pack will be emailed to all tenants which includes the inventory. The inventory forms part of your tenancy agreement and you will therefore be required to check the contents and condition on the day the tenancy commences and return a checked and signed copy within 2 days.
This is your opportunity to make us aware of any repairs that may be required or simply make us aware of any damages caused by previous tenants that you do not wish to be held accountable for. The inventory will then be kept on file and used when calculating your deposit return.
Reporting Maintenance/General Queries
Throughout your tenancy it is likely that you may encounter some maintenance issues that will require our attention. To report a repair/maintenance issue please email firstname.lastname@example.org. We will then either provide advise on how to deal with the issue or arrange for a contractor to visit your property.
End of tenancy
Towards the end of your tenancy we will write to you and advise what will be required in order to retrieve your deposit. A full comprehensive checklist will be provided to all tenants which includes our expectations on cleanliness. At the end of your tenancy we will then arrange for an independent inspector to visit the property and complete a full check out report.
Before we can release your deposit, you will be required to provide proof that your utilities have been paid in full. Once this is received, we can process your deposit in line with The Tenancy Deposit Schemes time scales and write to your house manager with a full break down.