Step 1 - Express your interest
You can contact Aston Properties via phone, (0113 2936080) email (firstname.lastname@example.org) or pop into our office to discuss your requirements. An experienced member of the team will then arrange a viewing at the properties that match your criteria. We can arrange free of charge pick ups and drop offs for viewings in order to make the letting experience as straightforward as possible for you.
Step 2 - Property Selection
Once you have selected a property that suits your needs you will be required to complete the sign up documentation which includes signing an assured shorthold Tenancy Agreement. If you would like to arrange a bills inclusive deal then please speak to a member of the team and they can discuss costs and explain how this works.
All documentation will be completed at the Aston Properties office where possible, and a member of the team will run through the Tenancy Agreement and answer any questions that you may have. In most instances you will be required to provide a suitable guarantor and we will require their contact details in order to forward our forms to them.
At this stage you will also be asked to pay the deposit and any fees. Once the deposit has been received it will be protected with The Tenancy Deposit Scheme within 30 days.
Step 3 - Completing your application
We will send out the guarantor form and direct debit mandates to any guarantors that are paying on the tenants behalf. All documents must be returned within 14 days.
Step 4 - Moving In/Key Collection
Keys will be available on the start date of your tenancy from 1:00pm. Keys must be collected from our office during normal working hours 9:00 - 17:30 Monday to Friday, and Saturdays 10:00 - 17:00 during busy periods (please call ahead to confirm for Saturday opening times). The first tenant to collect keys will be provided with a welcome pack which includes the inventory. The inventory forms part of your tenancy agreement and you will be asked to sign for receipt and thereby agree to check the contents and condition on the day the tenancy commences and return a checked and signed copy within 2 days. This is your opportunity to make us aware of any repairs that may be required or simply make us aware of any damages caused by previous tenants that you do not wish to be held accountable for. The inventory will then be kept on file and used when calculating your deposit return.
Step 5 - Reporting Maintenance/General Queries
Throughout your tenancy it is likely that you mayl encounter some maintenance issues that will require our attention. To report a repair/maintenance issue please contact a member of the Aston Properties team to log this. We will then either provide advise on how to deal with the issue or arrange for a contractor to visit your property. Again if you have a general query regarding your tenancy, please contact us and we will be more than happy to help you.
Step 6 - End of tenancy
Towards the end of your tenancy we will write to you and advise what will be required in order to retrieve your deposit. A full comprehensive checklist will be provided to all tenants which includes our expectations on cleanliness. At the end of your tenancy we will then arrange for an independent inspector to visit the property and complete a full check out report.
Step 7 - Deposit Return
Before we can release your deposit you will be required to provide proof that your utilities have been paid in full. We will also require proof that you have paid your council tax bill or proof that you are exempt from paying council tax. Once this is received we can process your deposit in line with The Tenancy Deposit Schemes time scales and write to your house manager with a full break down.